Beef with Rising Sun and Assiniboine

[92pajero]

Pics and numbers will be up soon

[Rising Sun Auto Import]

Pics and numbers will be up soon

When you call Rising Sun Auto Import for parts/vehicle sales/repair or any other questions, we will answer you right away or you get a call back very shortly.
If I do not know the detailed tech, I have transfered your call to my mechanics.
We never miss any single call.
We are here to help you 24 hours a day, 7 days a week. ( 778-995-2459, 604-544-5120 )

92 pajero, I remember I emailed back to you with diagram about Montero transmission swap issue the other day. Do you remember?

Can you politely change the subject and move this topic into “general discussion”?

Steven

[crushers]

so, what is the issue?
you called 5 different shops and they DECIDED to not help you, which is the right of a business or a individual. no one is under the obligation to help another BUT they could have.
being you pulled the original seal the day before a long weekend was YOUR choice, nobody forced you to.
getting upset because of lack of help ... seriously?

I deal with Land Cruisers mostly, I have been known to help out over the phone but it is MY decision who i would help and who i won't. usually it comes down to HOW i am asked.

"dude, can you give me the seal part number?" no.
"dude, i messed up. i pulled the seal and the numbers are ruined, can you be a buddy and give me the number? i have plans with the family this weekend and the wife is going to be upset." sure, here you go.

just sayin, MAYBE it was the way you asked. on this thread you sound like a whinner ...

side note:
when people go to work in the morning they expect to get paid for the work they do.
same with businesses, the owners of the businesses need to get paid so they can pay their rent, pay their employees, pay the taxes and stock the shelves.
if they don't make money then the doors are closed

and

then people will whine there is no one selling the parts they need in Canada.

[lopar]

x2 with the dealers............. I'm the first one to bitch about the "local" guys and often buy online for quite the difference in cost.

However, I never do hold it against the dealers, local competition vs big biz online or down south or just the bigger guy would be difficult, x5 with the internet to shop around.

My personal rule is about 15% "ish", if the local guy can match up within reason without losing out, then I buy local.

However, I am never so rude as to call out the business for trying to make a living..............

the local guys will never be able to pump as much stock as the bigger guys/ south of the border/ online market, and their overheads are much much different.

local benefits: local economy (honestly not a big reason for me, sorry), "usually" more personalized service/advise, easier to deal with any type of warranty issue

just my 2 cents...............

[nxski]

I think it's fair to ask a company for help once in a while providing you give them some business as well. For example, I've spend thousands of dollars at CVI and therefor don't feel bad calling and asking for a part number or advice on how to do a job myself once in a while. I just recently ordered parts from RMI to have sent to the states and didn't even bother to ask if there was a North American equivalent. Not only did I know there probably wasn't but they were far too helpful and being a business owner myself I know that without having done business previously I was in no position to ask for charity.

What we have here is 2 parties complaining and the 'outsiders' (us) have no idea what the whole scenario looks like. We don't know if 92Pajero gives RSI lots of business usually and was just in a pickle this one time trying to ask for help or if there was no relationship and therefor no reason to send a potential customer out the door by giving them the means to buy a part elsewhere.

[psilosin]

As mentioned many times his beef isn't just with RSI but a number of vendors he called that day but unfortunately only RSI was mentioned by name in the initial posts which lead to understandable friction with RSI as a subplot. By you continuing to focus on RSI as the antagonist you pretty much prove Steven's point that this thread unjustly singles him out and is detrimental to his business more so than the others business's mentioned later in the thread.

This thread is a fine discussion but the Mods/Admins should change the title as it is pretty obviously affecting RSI more than the other antagonists that angered the OP: Japanese Minitrucks; J Cruisers, and Toronto JDM. There are even posts over on jdmvip that mention this thread as specifically as negative publicity for RSI (JDMVIP thread post July6 2012)

[doodah]

I'm with Crusher on this one. A dealer is under no obligation to give you info so you can source it elsewhere....

[Drumster]

I'm with Crusher on this one. A dealer is under no obligation to give you info so you can source it elsewhere....

Ditto.

[92pajero]

Pulling the seal was my choice you are right. Here is my statement back to you "If the seal is leaking to the point that you can see a spray of oil coming from the cog on the front of the shaft, would you not pull it and see if you could get a number to cross reference", so yes it was my choice to pull the seal but guess what, I doubt the seal was stopping any real amount of oil from staying in my crankcase. You are right, it is dealers prerogative to help/not help someone out, I get that. What about common decency of helping out your fellow JDM driver in a bind. Honestly if the seal was just weeping it would have stayed and been dealt with at a later date. Once again someone out there is spouting off with out all the details. A dealer gets a better reputation by offering an olive branch, not by denying simple information.


End of story

[Firesong]

A dealer gets a better reputation by offering an olive branch, not by denying simple information.

I totally disagree.
A dealer gets a good rep by providing excellent service on the work and parts he provides. Anything else is icing on the cake. I always hated people calling my business for free advice and price checking when it became obvious they were going elsewhere. If it was a repeat customer, then I didn't mind helping out.

It really didn't matter what you were doing, when or what seal was sorta leaking. You wanted freebie stuff and they said no.

Firesong

[jessef]

Sorry Steven, I double checked my call log on my cell phone before I posted this. I have the right to complain about servixes that are unfair. Rising Sun was one of the companies I called on saturday actually.

I don't understand. You say you have a right to complain about services that are unfair but this time you did not buy services from Rising Sun. I'm not a fan of their past but why this thread exists other than to slander Rising Sun is beyond me. Admins and moderators are on vacation apparently.

[FalcoColumbarius]

.......I'm not a fan of their past but why this thread exists other than to slander Rising Sun is beyond me. Admins and moderators are on vacation apparently.

I was wondering when you were going to chime in. Everyone has their opinions and a certain modicum of tolerance must be observed. As I can see 92pajero had a beef with a few BC dealers, originally naming one, later naming more. The original beef developed into a discussion that appears to be civil in nature, so far, and differing opinions have been suggested that 92pajero has acknowledged ("You are right, it is dealers prerogative to help/not help someone out, I get that.").

Incidentally, 92pajero ~ if you go to the Delica FAQ Section, look for "Useful Links for Vehicle Part Identification Purposes", scroll down to "JDM Online Catalogue", click on the link and enter your VIN into the Mitsubishi field (click enter) and all the stock OEM part numbers for your Paj will appear before you.

Be well,
Falco.

[crushers]

no one is spouting off, each took your post and gleaned the information needed.
seals do not suddenly quit, they are a wear item.
so unless you were driving across a long grass covered plain where the grass could get wraped around a shaft and tear out the seal, then that seal was weeping for a while and you ignored it till it got bad enough to force you to fix it.
understand your choice. you put yourself in that situation.

as you said, you pulled it BEFORE doing your research and before a long weekend expecting it to be an easy fix. the numbers were ruined so suddenly you were in a pickle and figured you would be able to make a couple calls and some soft hearted business would help you out. didn't happen so you were frustrated at your own stupidity and the unfeeling response from those you wanted to USE.

hence the thread.

now, here is a suggestion should it happen again to someone else.

first, do some searching for the part number on line.
if no luck then make some calls.
if no luck then buy yourself a set of $25 digital calipers
and
measure the outside of the seal, the thickness of the seal, the exact size of the shaft the seal rides on.
then with these three measurements you can call around to transmission supply, bearing supply, auto and industrial supply and someone will be able to help out.

in my trade we have to build custom shafts, custom installs so we need to be able to locate the impossible or the unobtainium parts.

i hope this can help others ...

[92pajero]

"just sayin, MAYBE it was the way you asked. on this thread you sound like a whinner ... " (quoting crushers)

WHINNER , to whinny, to utter the characteristic cry of a horse.

WHINER is a noun, to utter a low, complaining sound, as from uneasiness, discontent, or to complain.

Since I am not a horse I guess you were trying to say I was a whiner, and whining. If that is your opinion then so be it.

As stated before this is the beefs and bouquets part of the forum.

So this is my beef, and with a good beef i like my wine (Noun, the fermented juice of grapes, made in many varieties, such as red, white, sweet, dry, still, and sparkling, for use as a beverage, in cooking, in religious rites, etc., and usually having an alcoholic content of 14 percent or less)

[crushers]

spelling <shrug>

since you still have not helped out others by posting the part numbers, cost and where you found the seals, are you any better than the businesses that didn't help you out? Friday is long gone.

how did you help anyone with this thread? no one.
NONE of the businesses did you wrong, but you took personal offense to them. Have you made an apology to them for EXPECTING them to help you out? No.

<shrug again>
try thinking before pulling out the wrenches next time, you will save yourself some grief.