canada tire inspection nightmare, long post

[The Pinkfingers]

On another inspection note, My Delica passed its inspection, with Japanese lights intact! (I bought it after its inspection) I called the guy who did the inspection and he tries to tell me that as long as the lights are aimed to the right, instead of the left, they pass. I said, everything I've read and heard says they have to be either DOT or Enumber. He stands by his inspection pass. So now I'm not sure what to do. I don't want to have to pay another $300 to have new lights installed. Anyone have any ideas?

Todd

I've never heard of that before. As long as you carry the "pass inspection" paper with you, hopefully it will be good enough for any road check. But you never know, as joedelica found out: http://www.delica.ca/forum/viewtopic.php?f=9&t=2903

[marsgal42]

On another inspection note, My Delica passed its inspection, with Japanese lights intact! (I bought it after its inspection) I called the guy who did the inspection and he tries to tell me that as long as the lights are aimed to the right, instead of the left, they pass. I said, everything I've read and heard says they have to be either DOT or Enumber. He stands by his inspection pass. So now I'm not sure what to do. I don't want to have to pay another $300 to have new lights installed. Anyone have any ideas?Todd

Sealed beams or projectors?

Sealed beam headlights (pre-91) are easy to re-aim.

RHD projector headlights are not legal, and if they passed inspection, somebody goofed. They must be replaced with LHD units. You can see when you look inside and see the optics and baffles to make sure the headlights only shine where they are supposed to.

...laura

[Green1]

on a dark night, particularly in fog, you will easily see why the lights need to be replaced.

If someone let it pass without replacing, you must do it, as it will be you dealing with the roadside inspection at some point. this is one of those "just do it" times.

[FalcoColumbarius]

I have been following this thread. It reminds me of the time I went to NSAP and inquired about replacement batteries, I didn't know exactly the size of the batteries so I said to the guy.... "I am looking for a ball park figure here, it is a duel battery system in the van. You may have heard of this van, it is a right hand drive called the "Delica" ~ are you familiar with it?"
He replied: " Oh, yeah..... that piece of sh1t"
The whole place went quiet and everyone working behind the counter had stopped what they were doing and were staring at this guy.... Myself, I was blown away. I haven't been back there since.

I fully agree with JMK, I think you ought to e-mail a direct link to this thread to the higher management of that Canadian Tire and maybe the regional management, as well.

People make mistakes. People make asinine mistakes. I know this for a fact as I am one of these people. The management at Canadian Tire will appreciate that people make mistakes and will figure that into the equation, but they need to know. If I found out that one of my crew was talking in this fashion to the client I would have a quiet word with him and plesantly set him straight, after all we are human. If I got a complaint that he was trying to read the riot act to the client I would reprimand him.... or maybe I would fire his sorry arse off the site, it really depends on the issue. I just went through something similar with Roger's Telecom so I had a pleasant chat with them, we settled the issue amicably. An ounce of courtesy goes a long way. I will never forget that guy at NSAP.

Regarding CC Autos: It appears that Glen has a habit of having just one more of those in stock or just down the street at a mate of his... smiles. Glen is also a great guy who will help you out in a pinch, when you really need it. I like talking with him, he has a pleasant disposition.

Falco.

[after oil]

well, ive definitly been lagging on the alerting the management thing. i guess ive just been focusing my energy elsewhere. like climbing mountains : http://www.delica.ca/forum/emma-lake-al ... -3021.html
and other fun and positive stuff. i just dont care to educate the f uckos at CT. but if somebody wants to do the resaerch and find the email of the management of powell river canadian tire:michelle hodgkison cristof (or something like that) than, please... be my guest :)

[konadog]

i just dont care to educate the f uckos at CT.

That's too bad. Being a victim you are in a good position to offer that much needed education. Wouldn't take you more than a letter - less time than you spent venting about it here. Maybe the next guy to get screwed will do it...

[JMK]

Hmmm,

Maybe they don't really care, by the looks of this:

Complaints on "Canadian Tire":
http://www.complaintsboard.com/bycompan ... a1363.html

We respond to your questions, concerns and complaints about privacy
Canadian Tire responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.

How to Contact us

by calling our Customer Relations Centre at 1-866-846-5841
by email to feedback@canadiantire.ca
by mail to Canadian Tire Customer Relations, P.O. Box 770, Station K, Toronto, ON M4P 2V8.
If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact Canadian Tire's Chief Privacy Officer by mail at Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8

PS: I sent a note to that address inviting them to respond in this forum, don't hold your breath...

[psilosin]

I've had decent service from Cdn Tire on the 3 JDM inspections I've had to 'endure' so far. First one in Vernon was great but that was in 2005 and the tech is no longer there. Other two inspections were in Penticton and they were pretty clueless but were willing to call around for clarification so everything worked out in all cases.

My funny Cdn Tire story was when I had them put new tires on my Celsior. Now this car has aftermarket wheels and the fronts are 7" wide and the rear 9.5" wide. As such the rear tires are quite noticably larger both in width and diameter (for raked look). Imagine my surprise when I picked the car up and see that the tire guy put them on in reverse. It was so fcked looking I was just stunned that noone had the wit to figure that something wasn't quite right. Wish I took a picture...massive front tires bulging over the sides rims filling in the entire wheel well, then the rears sooooo stretched just to fit the rim I'm surprised he got them to seal to get air in.

[JMK]

I referred Can Tire to this post and they called me back today. THey said they will contact afteroil directly as I'm not the one that made this post. He did however mention something about a 'regional inspector' comfirming the lights were not compliant. I pointed out to him that I could supply him with all the documents which make certain eCode lights legal in lieu of DOT but he wasn't interested.

So while it would seem that they will acknowledge complaints, they didn't seem too interested in the finer points, those being they were probably wrong in the first place, and remain wrong today.

[after oil]

I referred Can Tire to this post and they called me back today. THey said they will contact afteroil directly as I'm not the one that made this post. He did however mention something about a 'regional inspector' comfirming the lights were not compliant. I pointed out to him that I could supply him with all the documents which make certain eCode lights legal in lieu of DOT but he wasn't interested.

So while it would seem that they will acknowledge complaints, they didn't seem too interested in the finer points, those being they were probably wrong in the first place, and remain wrong today.

im really surprised they even called you back! if they look hard enough they'll find me becuase they have my name and number and vehicle on the invoice in their computer(i presume)

i talked to the regional inspector on the phone that very day, it says so here in the thread. he did in fact confirm that the headlights are compliant.

thanks JMK for following through on this.

[JMK]

No problem. Your Deli looks identical to mine by the way, I probably couldn't tell them apart.

Edit: PS, I also told the guy that I didn't know Afteroil personally, but it seemed to me that your posts were perfectly reasonable and as a Delica owner this topic concerned all of us. I also took the chance to give him some of my own Can Tire horror stories which is basically a waste of time I think. What mainly got his attention was when I pointed out that this thread has been viewed almost 1000 times.

I'd be really suprised if we could actually 'educate' Can Tire with regard to any of these issues. The reason being I don't think 'fringe' user groups really affects their bottom line all that much. I know at least one person who is overjoyed they are building a new store in Canmore, AB, now he will finally have somewhere to take his wife and kids every Friday night or Saturday morning. His biggest regret remains he can't take his family out there for dinner as well.

[Erebus]

Back to your windshield. Are these sort of things(all van glass in general) hard to acquire in Canada?

Apparently not. Because the L300 was brought into the US in the late 1980s as the Vanwagon, many windshield places will have it in their system. This thread give the part number as FW563.

[after oil]

they phoned me!
they phoned me a week ago and i finally got around to phoning them back. i talked to steve the manager of the auto service department. i gave him my story. he apologized and said he cant give me back my money because of the "legit"fails but asked what i want him to do about this. i just said i want him to make sure that he and his mechanics and inspectors have on hand the most up to date information about the inspections.
steve phoned because customer relations told him to. he didnt seem to care really that they were wrong, or that i got treated like shit. he just phoned because his bosses told him to.
nothing gained...

[The Pinkfingers]

Wow.

Even if he called under duress from his bosses, at least it demonstrates that someone was listening. And you did the right thing too by telling them to get the current info so more customers don't go through the same ordeal as you.

Hopefully the next time someone walks through the door and disagrees with their assessment or tries to inform them of updated info, they won't be so arrogant to assume that they know everything and their customers are just stupid.

And kudos to the delica.ca forums for generating some of the momentum to at least get a phone call from CT!

[BCDelica]

So, are you back shopping at Cambodian Tire???

Hope you told them you're still very unhappy and will continue to tell anybody who'll listen to avoid there auto shop.

Kev