claude wrote:Rising Sun Auto Import wrote:jfarsang wrote:I misunderstood. I read that you warranty for 1 year 'any' black smoke problem and starting issue. That's quite the statement on a warranty. Service standard is if a customer has a shop replace part 'A', the warranty goes with that part at time of failure and shop covers that part. A warranty on a problem and not a part. Never heard that before. I'll leave this thread at that.
We give our own shop warranty ( not Lubrico warranty ) for stock vehicle purchase if it is sold in Metro Vancouver area.
And it covers pretty much all issues even if warranty is limited to powertrain.
As for the Fred's case, he is our repair customer.
Warranty is limited to parts and labour for a year based on the mutual agreement.
Happy New Year!
Steven from Cottage Grove, Oregon.
![Smile :-)](./images/smilies/icon_smile.gif)
Steven, "We give our own shop warranty ( not Lubrico warranty ) for stock vehicle purchase if it is sold in Metro Vancouver area" does it mean that I have no warranty because I live outside of Vancouver?
Hi Claude,
We have diverse warranty program for the stock delica/other diesel jdm vehicle buyers, based on customer’s location.
It covers basically powertrain ( 1 year/12,000km whichever comes first ).
We don’t like Lubrico Warranty, but no choice but to take it currently.
1. Metro Vancouver
a. Our shop basic warranty ( no extra charge )_ includes parts and labour coverage up to $1,000 per each claim.
b. Our shop gold warranty ( $500 charge )_ includes parts and labour coverage up to $1,500 per each claim.
2. Outside Metro Vancouver
-- 1year/12,000km Lubrico Warranty.
-- If the customer wants our shop warranty, he can get it by paying off towing fee involved.
** Detailed coverage items are shown to the customer at the time of purchase contract.**
We serviced your L400 ( You are covered by Lubrico warranty now. ) last time free of charge ( appro. Over $1,500 value ) as you are living in rural area with only population of 49 and no mechanic there and I felt sorry for your hassle.
It was possible to service better because you drove it to my shop in New Westminster with patience.
http://www.delica.ca/forum/coolant-leak-11922.html
http://www.delica.ca/forum/bouquet-for- ... 12079.html
Hope this helps to understand our warranty program.
Thanks.
Steven
![Very Happy :-D](./images/smilies/icon_biggrin.gif)